CULTURE
HEALTH &
WELLBEING
INTERNATIONAL CONFERENCE AND EXCHANGE

Frequently Asked Questions
“A heartfelt thanks to you and your team for organising such a well structured, jam packed and varied conference programme delivered by a range of high quality speakers and presenters.” Previous conference delegate.

FAQs

Introduction

CHW21 will showcase inspiring arts and health work from across the globe and encourage lively debates informed by different perspectives spanning policy, research, practice, lived experience and co-production. 

 

Based on three themes - Inequality | Power | Sustainability, the digital programme will provide a space for exploring individual and collective experiences and articulating a vision for the future.

 

Some Frequently Asked Questions

 

How much is a ticket and when do ticket sales finish?

  • Early Bird Tickets are available until midnight (GMT) on 7th May 2021. Cost £150
  • Regular Tickets are available 8th May – 7th June. Cost £200

 

Do you offer student discount or other subsidised tickets?

Unfortunately, we are unable to offer student discount or subsidised tickets. However, we do allow attendees to share their log in with friends or colleagues to split the cost. If you decide to do this, you will need to consider the following:

  • You will not be able to log in at the same time from different devices, so you will need to decide between you when each of you will be using the login to access live and recorded content
  • The access link will be sent to the email address used to make the booking
  • When you click this link and create your profile, you may want to use a generic username that you are all happy to share, for example the name of your organisation.

 

Is my ticket valid for all three days of the conference?

Yes, a ticket will give you full access to the live programme between 21st – 23rd June and to recordings of sessions on demand up until 25th June. The programme is designed to engage audiences from around the world with key notes in the morning, afternoon and evening and interactive sessions that take into account different time zones for presenters and audiences.

 

Why does the conference cost £150 when it is online?

Planning and delivering the conference has involved a significant amount of staff time over the last year, including additional freelance staff. We are renting a studio in Bristol with technical support during the conference itself and we are using a specialist conference platform. Arts & Health South West is a small charity and our activities need to cover the costs of staff.  Based on estimated tickets sales, £150 per ticket is the minimum we can charge to cover our costs. We believe the conference is good value for money with over 200 live presentations, workshops and performances, speakers from all over the world and opportunities to network and view recorded material over five days.

 

What software do I need to attend the Conference?

We are using an online digital platform called Airmeet to host the conference. No app is required, but attendees will need to use a laptop or desktop for optimum experience (rather than a phone or tablet) and performance is best with Google Chrome 79+, Firefox 76+, Internet Edge or Brave browsers. Minimum internet speed of 10mbps is also required for full interaction.

During the event you will be able to join live discussions and attend interactive workshops, network in the Social Lounge and enjoy performances and films. We will send all booked attendees more information about using Airmeet in the run-up to the event, but you can look at this step by step guide to understand how it works: AIRMEET GUIDE

 

How do I pick and choose what I attend?

The Full Conference Programme is available now, so you can have a look in advance at the sessions you might want to attend.  Drawing on over 200 submissions from 20 countries, there will be 100+ live sessions and 10 country panels from around the world. Much of the work reflects the impact of the pandemic and the conference is an opportunity to reach across the world and tell stories of our different experiences while finding joy in sharing connection.

 

VIEW THE FULL PROGRAMME HERE: Conference Programme

 

Do you offer any support for those with access requirements?

Airmeet has built-in Closed Captions which attendees can activate by clicking on the CC button at the bottom of the screen when you're in a live session. We are asking all speakers to audio describe their appearance when they begin their presentation. If you have any questions about access or need support to attend the event, please email AHSW General Manager Hannah at info@ahsw.org.uk with the email subject "CHW21 Access" and she will respond to you personally to learn more about what you need, so that we can support you.

As we are assessing needs on an individual basis, you can email Hannah prior to booking tickets, or let us know via our booking form where there is a field to let us know your access requirements. 

 

What is the easiest way to book?

You can book via the booking page http://www.ahsw.org.uk/event/chw21/

Payments can be made via Credit/Debit card, or by invoice and bank transfer – there is the option to request an invoice at the payment stage. If you request to pay by this method, AHSW staff will respond to your booking by emailing an invoice to the email address you have included in your booking. It may take staff up to 1 week to respond to invoice requests. Invoices will need to be paid within 30 days. If you book nearer to the event, you’ll need to make sure your invoice payment is with us by 8th June, otherwise we will not be able to process your booking in time to register you for the event.

 

I noticed on the booking page your Pay-It-Forward Scheme, what is this?

As part of our Pay-It-Forward Scheme for the conference, we are offering Arts in Medicine Fellows in Africa free places. The Arts in Medicine Fellowship is currently leading the largest arts in health network on the continent of Africa with 13 countries represented and over 400 members. Read more about the Pay-It-Forward scheme HERE

To support this initiative, you can top up your Early Bird ticket to £200, by adding the £50 ‘Pay-It-Forward ADD-ON’ to your basket, as this extra £50 will enable us to support the attendance of Arts in Medicine Fellows.

 

How do I book if I am a presenter at the conference?

If you are presenting at the conference, and you need to buy a ticket in order to attend, you will need to have your Presentation Code handy, which is the code we sent to you/your colleagues when your conference submission was accepted. The format of this code is along the lines of R1, P20 (etc). If you aren’t sure what your code is, please ask any colleagues involved in your presentation, or check the original email. Presenters at the conference will receive a special type of access link, unique to each person, which will be emailed to you before the event, along with guidance about speaker access. If you have any questions about this please email Hannah at info[at]ahsw.org.uk. These emails will be sent up to 1 week before the event, to allow for any final changes in the programme before giving you access.

 

How do I book for a group of people?

If you are booking for multiple attendees, you will need the following information for each attendee handy, as you will need to enter it when you book:

 

Name; Email Address; Job Title; Organisation

Presenter code (if they are presenting at the conference)

 

If I can no longer attend the conference, how do I cancel my ticket and can I get a refund?

If you wish to cancel your ticket, we will refund any bookings that are cancelled up until midnight GMT on 7th June 2021. Refund requests after this date will not be accepted.

To request a refund, please email Hannah at info@ahsw.org.uk and CC Sarah at Finance@ahsw.org.uk – please include your order number in the email. It may take us up to 7 days to respond to your request.

 

Can I transfer my ticket to someone else?

Yes you can. If you wish to transfer your ticket to someone else, you must email Hannah at info@ahsw.org.uk with your order number and the full name and email address of the person you wish to transfer your ticket to, and she will make sure the name and email address linked to the booking are updated.

 

For any other questions or support please feel free to email info@ahsw.org.uk

 

ACE AHSW